Frequently Asked Questions
... and their answers!
When do you deliver?
Chilled food orders are sent out Wednesday for delivery on Thursday. Get your orders in by Sunday midnight for delivery the following week.
Postal orders are also sent out on Wednesday by Royal Mail 1st class and should be delivered 2-3 days later
Where do you deliver?
All over the UK!! Anywhere in the UK that UPS goes, we go - this includes England, Wales, Scotland & Northern Ireland
Can I collect my food from you?
At the moment our kitchen isn't set up for collections- but we hope to offer this service in the future. However if you're based in Reading you can collect from Fidget & Bob, just place your order as usual and select the collect option at checkout.
How does this all work?
You place your order online > Food is freshly cooked, super chilled and vac-packed each week > We pack the food chilled and in insulated boxes > Malaysian food delivered right to your door!
How do you package the food?
Our dishes are vacuum sealed for freshness in plastic-free bags. These are then packed in 100% curb-side recyclable insulation and boxes with reusable ice packs
Is your food Halal?
No it's not, we are not a halal kitchen.
Is your food spicy
We offer a range of dishes to suit all spice tolerances - check the individual food descriptions to find one to suit you!
Can we swap items in the bundles?
Please drop us a message and we'll see what we can do - generally yes!
Do you cater for all allergies
Yes we do! Please let us know what allergies you have and we'll tell you which products are suitable for you. Allergens are also included in the product descriptions
How long does the food last?
All our food is individually labelled with best before dates and can be kept in the fridge until then. If you are freezing your items, please put in the freezer straight away where they can be kept for up to 3 months from the best before date.
The sambal jars generally have a use by date of 2 months
Do you take special dish requests?
Yes we do - anything from single dishes to specially curated menus! But there is a minimum order requirement - get in touch and let us know what you have in mind and we'll get the ball rolling!
Where do I start?!?!
If you're new to Malaysian food and a little overwhelmed with all the dishes.. we understand! So we created a few bundles to help you get started - the 'Makan Besar bundle'.. one of all our favourite dishes in one handy place! And the 'Dinner for 2' bundles, perfect for a smaller intro to the world of Makan